Our commitment to transparency.

1. Acceptance of Terms

By accessing and using Tislim, you accept and agree to be bound by the terms of this agreement. If you do not agree to abide by these terms, please do not use this service. These terms apply to all users, including buyers, sellers, and visitors.

2. Account Registration

To use certain features of Tislim, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized access

3. Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Post false, misleading, or fraudulent content
• Engage in money laundering or terrorist financing
• Interfere with platform operations or security
• Harvest user data without consent

4. Payments and Fees

All transactions on Tislim are processed through our secure escrow system. Sellers pay a commission on successful sales. Currency conversion fees may apply for international transactions. All fees are clearly disclosed before you complete any transaction.

5. Limitation of Liability

Tislim provides the platform and services “as is” without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability is limited to the fees you have paid to us in the past 12 months.

6. Governing Law

These terms are governed by the laws of The Gambia. Any disputes will be resolved through arbitration in Banjul, or you may bring claims in your local small claims court if eligible.

1. Information We Collect

We collect information you provide directly:

• Account information: name, email, phone number, business details
• Identity verification: government ID, business licenses, address proof
• Transaction data: orders, payments, shipping information
• Communications: messages between buyers and sellers
• Device information: IP address, browser type, device identifiers

2. How We Use Your Information

• Process transactions and facilitate trade
• Verify identity and prevent fraud
• Provide customer support
• Send transactional communications
• Improve our platform and services
• Comply with legal obligations

3. Information Sharing

We share your information with:

• Other users: transaction partners see relevant order details
• Service providers: payment processors, logistics partners, verification services
• Legal requirements: when required by law or to protect rights

We never sell your personal information to third parties for advertising.

4. Your Rights

You have the right to:

• Access: request a copy of your personal data
• Correction: update inaccurate information
• Deletion: request deletion of your data (subject to legal requirements)
• Portability: receive your data in a portable format
• Opt-out: unsubscribe from marketing communications

5. Data Security

We implement industry-standard security measures including encryption in transit, secure data centers, regular security reviews, and access controls. However, no system is completely secure, and we cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as your account is active or as needed for legal, tax, or accounting purposes. Transaction records are kept for 7 years. You can request deletion of your account at any time.

1. What are cookies?

Cookies are small text files stored on your device when you visit websites. They help us remember your preferences, understand how you use our platform, and improve your experience.

2. Types of cookies we use

• Essential: required for the platform to function; used for login, security, and core features.
• Functional: remember your preferences like language, region, and display settings.
• Analytics: help us understand how users interact with the platform; data is aggregated and anonymized.
• Marketing: used to deliver relevant messages and measure effectiveness; can be disabled.

3. Managing cookies

You can control cookies through your browser settings. Options include:

• Block all cookies (may affect functionality)
• Block third-party cookies only
• Clear cookies when you close your browser
• Receive alerts before cookies are placed

4. Third-party cookies

Some cookies are placed by our partners (payment processors, analytics providers). These are governed by their respective privacy policies. We only work with reputable partners who maintain high privacy standards.

1. Data protection

We align our data practices with major data-protection regimes, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and we follow PCI-DSS standards for handling payment-card data.

2. Anti-Money Laundering (AML)

Tislim implements robust AML procedures including:

• Know Your Customer (KYC) / business (KYB) verification for all sellers
• Transaction monitoring for suspicious activity
• Reporting to relevant authorities when required
• Sanctions screening against global watchlists

3. Prohibited items

The following items are strictly prohibited on Tislim:

• Weapons, explosives, and military equipment
• Illegal drugs and controlled substances
• Counterfeit or stolen goods
• Human-trafficking-related items
• Items violating intellectual property rights
• Sanctioned goods and embargo violations

4. Reporting violations

If you encounter any compliance violations or suspicious activity, please report it through our Help Center or email compliance@tislim.com. All reports are investigated confidentially.

1. Export controls

Certain items require export licenses or are restricted to specific countries. Sellers are responsible for:

• Obtaining necessary export documentation
• Verifying buyer eligibility for controlled items
• Complying with dual-use goods regulations
• Accurate customs declarations

2. Import requirements

Buyers are responsible for understanding import requirements in their country:

• Import licenses and permits
• Customs duties and taxes
• Product certifications and standards
• Quarantine and inspection requirements

3. Sanctions and embargoes

Tislim complies with international sanctions including:

• UN Security Council sanctions
• US OFAC sanctions
• EU restrictive measures
• National sanctions programs

Transactions involving sanctioned entities or countries are prohibited and will be blocked.

4. Incoterms

Tislim supports standard Incoterms 2020 for international trade:

5. Documentation

Required trade documents may include:

• Commercial invoice
• Packing list
• Bill of lading / airway bill
• Certificate of origin
• Inspection certificates
• Insurance documents

1. Standards

Tislim strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, built on content that is perceivable, operable, understandable, and robust.

2. Accessibility features

• Keyboard navigation: functionality accessible via keyboard
• Screen-reader support: compatible with JAWS, NVDA, VoiceOver, and TalkBack
• Alt text: descriptive text for meaningful images
• Focus indicators: visible focus states for interactive elements
• Reduced motion: respects user preferences for reduced animations
• Text scaling: content remains usable up to 200% zoom

3. Visual accommodations

• Color contrast: we target a minimum 4.5:1 ratio for text
• No color dependency: information is not conveyed by color alone
• Clear typography: legible fonts with adequate spacing

4. Feedback & assistance

We welcome your feedback on accessibility. If you encounter a barrier or need assistance, email accessibility@tislim.com with a description of the problem and a URL where applicable, we aim to respond within two business days.