$50M+
Protected Transactions
99.7%
Dispute Resolution Rate
<24hrs
Average Response Time
150+
Countries Covered
How We Protect You
Multiple layers of security and support ensure every purchase is risk-free
100% Money-Back Guarantee
If your order does not arrive or does not match the description, get a full refund. No questions asked
Secure Escrow Payments
Your payment is held securely until you confirm receipt and satisfaction with your order
Verified Sellers Only
Every seller undergoes rigorous identity and business verification before joining our platform
Dispute Resolution
Our expert mediation team resolves disputes fairly and quickly, typically within 48 hours
Order Tracking
Real-time visibility into your shipment with GPS tracking and milestone updates
24/7 Support
Round-the-clock customer support via chat, email, and phone in multiple languages
How Escrow Works
Your payment is protected throughout the entire transaction
Secure Payment
Pay through VeriCargo. Your funds are held securely in escrow
Seller Ships
Seller dispatches your order with tracking information
Track & Receive
Monitor your shipment and receive your goods
Confirm & Release
Confirm satisfaction and payment is released to seller
Common Questions
What does buyer protection cover?
Our protection covers non-delivery, items significantly different from description, damaged goods, and unauthorized transactions. We protect purchases up to $50,000 per transaction
How do I file a dispute?
Navigate to your order history, select the order, and click "Open Dispute." Provide details and evidence. Our team reviews within 24 hours and works with both parties for fair resolution
How long does the escrow period last?
Standard escrow is 14 days from delivery confirmation. For high-value orders over $10,000, inspection periods can be extended to 30 days upon request
What if the seller is unresponsive?
If a seller does not respond within 72 hours, you can escalate to our team. We investigate and can issue refunds directly if the seller fails to fulfill obligations