Legal & Policies

1. Acceptance of Terms

By accessing and using VeriCargo, you accept and agree to be bound by the terms of this agreement. If you do not agree to abide by these terms, please do not use this service. These terms apply to all users, including buyers, sellers, and visitors.

2. Account Registration

To use certain features of VeriCargo, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized access

3. Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Post false, misleading, or fraudulent content
• Engage in money laundering or terrorist financing
• Interfere with platform operations or security
• Harvest user data without consent

4. Payments and Fees

All transactions on VeriCargo are processed through our secure escrow system. Sellers pay a commission on successful sales. Currency conversion fees may apply for international transactions. All fees are clearly disclosed before you complete any transaction.

5. Limitation of Liability

VeriCargo provides the platform and services "as is" without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability is limited to the fees you have paid to us in the past 12 months.

6. Governing Law

These terms are governed by the laws of The Gambia. Any disputes will be resolved through arbitration in Banjul, or you may bring claims in your local small claims court if eligible.

1. Information We Collect

We collect information you provide directly:

• Account Information: Name, email, phone number, business details
• Identity Verification: Government ID, business licenses, address proof
• Transaction Data: Orders, payments, shipping information
• Communications: Messages between buyers and sellers
• Device Information: IP address, browser type, device identifiers

2. How We Use Your Information

• Process transactions and facilitate trade
• Verify identity and prevent fraud
• Provide customer support
• Send transactional communications
• Improve our platform and services
• Comply with legal obligations

3. Information Sharing

We share your information with:

• Other Users: Transaction partners see relevant order details
• Service Providers: Payment processors, logistics partners, verification services
• Legal Requirements: When required by law or to protect rights

We never sell your personal information to third parties for advertising.

4. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

5. Data Security

We implement industry-standard security measures including 256-bit SSL encryption, secure data centers, regular security audits, and access controls. However, no system is completely secure, and we cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as your account is active or as needed for legal, tax, or accounting purposes. Transaction records are kept for 7 years. You can request deletion of your account at any time.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help us remember your preferences, understand how you use our platform, and improve your experience.

2. Types of Cookies We Use

3. Managing Cookies

You can control cookies through your browser settings or our cookie preferences center. Options include:

• Block all cookies (may affect functionality)
• Block third-party cookies only
• Clear cookies when you close your browser
• Receive alerts before cookies are placed

4. Third-Party Cookies

Some cookies are placed by our partners (payment processors, analytics providers). These are governed by their respective privacy policies. We only work with reputable partners who maintain high privacy standards.

1. Data Protection Regulations

2. Anti-Money Laundering (AML)

VeriCargo implements robust AML procedures including:

• Know Your Customer (KYC) verification for all sellers
• Transaction monitoring for suspicious activity
• Reporting to relevant authorities when required
• Regular staff training on AML procedures
• Sanctions screening against global watchlists

3. Prohibited Items

The following items are strictly prohibited on VeriCargo:

• Weapons, explosives, and military equipment
• Illegal drugs and controlled substances
• Counterfeit or stolen goods
• Human trafficking-related items
• Items violating intellectual property rights
• Sanctioned goods and embargo violations

4. Reporting Violations

If you encounter any compliance violations or suspicious activity, please report it immediately through our Help Center or email compliance@vericargo.com. All reports are investigated confidentially.

1. Export Controls

Certain items require export licenses or are restricted from export to specific countries. Sellers are responsible for:

• Obtaining necessary export documentation
• Verifying buyer eligibility for controlled items
• Complying with dual-use goods regulations
• Accurate customs declarations

2. Import Requirements

Buyers are responsible for understanding import requirements in their country:

• Import licenses and permits
• Customs duties and taxes
• Product certifications and standards
• Quarantine and inspection requirements

3. Sanctions and Embargoes

VeriCargo complies with international sanctions including:

• UN Security Council sanctions
• US OFAC sanctions
• EU restrictive measures
• National sanctions programs

Transactions involving sanctioned entities or countries are prohibited and will be blocked.

4. Incoterms

VeriCargo supports standard Incoterms 2020 for international trade:

5. Documentation

Required trade documents may include:

• Commercial invoice
• Packing list
• Bill of lading / Airway bill
• Certificate of origin
• Inspection certificates
• Insurance documents

1. Accessibility Standards

VeriCargo strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.

2. Accessibility Features

• Keyboard Navigation: All functionality accessible via keyboard
• Screen Reader Support: Compatible with JAWS, NVDA, VoiceOver, and TalkBack
• Alt Text: Descriptive text for all meaningful images
• Focus Indicators: Visible focus states for interactive elements
• Skip Links: Skip to main content for keyboard users
• Reduced Motion: Respects user preferences for reduced animations
• Text Scaling: Content remains usable up to 200% zoom

3. Visual Accommodations

• Color Contrast: Minimum 4.5:1 ratio for text
• Resizable Text: Text can be resized without loss of content
• No Color Dependency: Information is not conveyed by color alone
• Clear Typography: Legible fonts with adequate spacing

4. Assistive Technology

VeriCargo is designed to work with assistive technologies including:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Alternative input devices

5. Ongoing Improvements

We regularly conduct accessibility audits and usability testing with people with disabilities. We address accessibility issues as priorities and continually work to improve our platform.

6. Feedback & Assistance

We welcome your feedback on the accessibility of VeriCargo. If you encounter accessibility barriers or need assistance:

• Email: accessibility@vericargo.com
• Phone: +220 123 4567 (accessibility helpline)
• Response Time: We aim to respond within 2 business days

When contacting us, please describe the accessibility problem you experienced and provide a URL where applicable.